Speaking and Communicating Podcast

Do you have the resources to resolve conflict and build trust? How do you resolve conflict with emotional intelligence? How do you navigate difficult conversations?Kristine Scott is a Conflict Resolution Specialist and the Chief Trainer at Seattle Conflict Resolution. She started volunteering in shelters where she used to work with young people. As a young white woman from a small town, she was not ready to run a meal program for young people without housing. There were constant fights, threats, and thefts. Kristine would either over or under-react (the aggressive authoritarian, or the spineless twit). Feeling powerless in the face of her own fight/flight/freeze reaction, she began watching how her clients handled conflict.  These folks lived outside and dealt with real threats to their lives every day.  Kristine learned that her threat assessor was lying to her.  She was not differentiating between lethal and non-lethal situations.  It required years for her to find a path where she was not reacting but responding compassionately.Kristine spent years improving her conflict response and training others. These monthly training sessions soon started drawing people from all over. She now operates Seattle Conflict Resolution full-time, after incorporating it in 2018.Kristin is now a nationally recognized trainer and internationally lauded speaker on conflict management. She helps others skip the mistakes she made. We are each capable of bringing our best selves into hard situations. She believes we cannot achieve excellence without equity. Whether training people in conflict response, innovating new programs, advocating for public policy, or leading teams, she centers those she serves. Do you ever have angry customers that your team can't handle?  Kristine and her team will increase customer satisfaction while training your team on safely handling the most unruly people with confidence.On this episode, Kristine shares how her volunteer work introduced her to different conflict techniques and resources.Listen as Kristine shares:- how to create the ideal relationship outcome- deescalation techniques to help calm tense situations- the Fight-Flight-Freeze responses and perceived threats- how feeling disempowered as children affects our self-esteem- how unprocessed trauma is stored in the long-term memory- how to build trust in relationships and in business- the body and threat assessors and how to manage them- how our insecurities create conflict and contribute to hostility- the true definition of POWER when in conflict situations- why stress and exhaustion makes us choices based on implicit bias- the real cost of unresolved conflict in the workplace- conflict resolution strategies in the workplace and in person...and so much more!Connect with Kristine:Website: https://www.seattleconflictresolution.com/Additional Resources:"How To Resolve Conflict In 90 Seconds" w/ Doug NollFeel free to reach out on:LinkedInFacebookInstagramLeave a rating and a review:iTunes: https://podcasts.apple.com/us/podcast/effective-conflict-resolution-techniques-and/id1614151066?i=1000602967009Spotify: https://open.spotify.com/episode/3Tq9SySKihNpF14EB7JrxVYouTube: https://youtu.be/H59IROU7xP8